Privacy Policy

Who we are

This Privacy Policy explains how Mr.Locksmith ("we", "us") collects, uses and shares personal information when you visit this website, call a number shown on it, or send us a request. By using this website you agree to this policy.

What we collect

Information you give us: your name, phone number, email address, address or suburb, and the details of the job you need done.

Phone calls: calls to the numbers on this website are connected through a call-tracking provider. Calls may be recorded and transcribed, and the recordings may be reviewed (including by automated tools) for quality, training, dispute resolution and to measure which advertising works.

Technical information: your IP address, device and browser type, the pages you visit, the address that referred you, and advertising click identifiers (for example from Google or Microsoft Advertising). We collect this with cookies and similar technologies.

How we use it

To respond to your request, arrange a service provider, and follow up on the job.

To measure and improve our advertising and this website, including reporting outcomes back to advertising platforms.

To detect and prevent fraud, spam and abuse.

To meet our legal obligations.

Who we share it with

Service providers: we may pass your details to the operator named on this website or to an independent local service provider from our network, so they can contact you and carry out the job. Once shared, that provider handles your information under its own privacy practices.

Suppliers who help us operate: hosting, call tracking, analytics, spam protection and advertising platforms, who process information on our behalf.

Authorities, where the law requires it.

We do not sell your personal information.

Cookies

We use cookies to remember your visit, attribute your request to the advertisement you came from, and protect our forms from spam. You can refuse or clear cookies in your browser settings, although parts of this website may then not work as intended.

Storage and security

Your information may be stored and processed outside Australia by our suppliers. We take reasonable steps to protect it from loss, misuse and unauthorised access, and we keep it only as long as needed for the purposes above or as the law requires.

Your rights

You may ask to access or correct the personal information we hold about you, or ask us to stop contacting you. You may also complain to the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The version on this page is the current one.

Contact

Questions about this policy or your information: contact Mr.Locksmith at info@mrlocksmith.com.au or 1300 616 176.